At KNAP, every product we make is backed by our LIFETIME WARRANTY.

That means you can head outdoors with complete confidence. We stand behind the quality of our gear, and if your product develops a covered defect, we’ll make it right.

If your KNAP gear is found to be defective due to a manufacturing or material fault, we’ll repair or replace it FREE OF CHARGE, subject to the terms below.

LIFETIME WARRANTY

All KNAP products purchased directly from our website or an authorised retailer are covered by our Lifetime Warranty against defects in materials and workmanship.

If an eligible product develops a manufacturing fault during its lifetime, KNAP may, at its discretion:

• Repair the product; or
• Replace the product with the same or an equivalent item.

If repair or replacement is not reasonably possible, KNAP may instead provide a refund equal to the original purchase price.

WHAT'S COVERED?

Our Lifetime Warranty covers defects resulting from materials or manufacturing.

Examples may include:

• Manufacturing defects
• Faulty materials
• Construction or workmanship failures
• Product failures occurring during normal intended use

All warranty claims are assessed individually by our customer care team.

WHAT'S NOT COVERED?

Our Lifetime Warranty does not cover:

• Misuse or abuse
• Damage caused by improper use
• Alterations or modifications
• Cosmetic damage that does not affect product performance
• Products purchased from unauthorised third-party sellers or through resale

Products must have been purchased directly from KNAP or an authorised KNAP retailer to qualify for warranty coverage.

LIMITATION OF LIABILITY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE CONSUMER LAWS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNAP’S LIABILITY IS LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. KNAP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF, OR INABILITY TO USE, THE PRODUCT.

EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY PROVIDED, KNAP MAKES NO ADDITIONAL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES BEYOND THE PRODUCT DESCRIPTION PROVIDED BY THE MANUFACTURER.

THE REMEDIES PROVIDED UNDER THIS WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO THE PURCHASER, EXCEPT WHERE ADDITIONAL RIGHTS OR REMEDIES APPLY UNDER APPLICABLE CONSUMER LAW.

IF A PRODUCT COVERED BY THIS WARRANTY IS FOUND TO BE DEFECTIVE, KNAP WILL, AT ITS DISCRETION:

• REPAIR THE PRODUCT; OR
• REPLACE THE PRODUCT WITH THE SAME OR AN EQUIVALENT ITEM.

IF REPAIR OR REPLACEMENT IS NOT POSSIBLE, KNAP MAY INSTEAD PROVIDE A REFUND EQUAL TO THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

IN ALL CIRCUMSTANCES, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNAP’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

WARRANTY FAQS

Have a question?

Answers to our most frequently asked warranty questions can be found below.

Have a question specific to your product or situation? Reach out to our friendly customer care team and we’ll be happy to help.

Contact us

What's Covered Under Our Warranty?

All KNAP products are covered by our Lifetime Warranty against eligible manufacturing and material defects.

If your product is defective or becomes unusable as a result of a covered manufacturing fault, it may qualify for repair or replacement under our warranty.

If you're unsure whether your issue is covered, please contact our customer care team and we'll assess your situation.

What's Not Covered Under Our Warranty?

Normal wear and tear, misuse, abuse, accidental damage and product alterations are not covered under our Lifetime Warranty.

Only products purchased directly from KNAP or an authorised retailer are eligible.

Products purchased second-hand or through unauthorised third-party sellers are not covered.

For any questions about eligibility, please contact our customer care team.

How Do I Start the Warranty Process?

Simply contact our customer care team and tell us what has happened.

We may ask for your order information, photographs of the product and a brief description of the issue so we can assess your claim.

What Does the Warranty Process Include?

Once you've contacted our customer care team, we'll ask a few basic questions and assess your warranty claim.

If your claim is eligible, we'll provide you with the next steps.

Where required, the product may need to be returned for inspection.

Once the claim has been approved, KNAP will arrange the appropriate repair, replacement or, where applicable, refund.

For any additional questions, please contact our customer care team.