Refund Policy

At KNAP, we stand behind the quality of our products. That’s why we offer a 60-Day Money Back Guarantee.

If you're not completely satisfied with your purchase, you may return it within 60 days of delivery — as long as the item is undamaged and returned in its original condition. We do not accept returns for products that have been damaged due to misuse, neglect, or intentional tampering.

Damaged on Arrival?
If your item arrives damaged due to shipping or packing errors on our end, we’ll make it right. You’ll be eligible for a full refund or replacement — simply contact our support team with clear photos of the issue.

Refund Process
Refunds are issued once the returned item has been received and inspected. Once approved, your refund will be processed back to your original payment method. Please allow a few business days for the funds to appear on your statement.

We’re committed to looking after our customers while also protecting our business from misuse of the policy. If you have a genuine issue, our team will work with you to get it sorted.

If you have any questions or concerns, please contact our support team: support@knapoutdoors.com